Return Policy

Important Customer Information

For hygiene and safety reasons, returns are not accepted, as our products are specifically engineered for the food and beverage industry. Due to strict sanitary and quality control standards, any item that has been opened, unsealed, or used cannot be returned, ensuring compliance with industry regulations.

Return & Exchange Policy

Exchanges or returns are exclusively applicable in cases of a confirmed error on our part. Customers must notify Elipack in writing within 30 days of purchase, providing detailed evidence (including photographs and a description) of the error. Upon verification, a replacement or corrective action will be initiated. After this 30-day period, no returns or exchanges shall be accepted.

Legal Disclaimer

By placing an order with Elipack, customers agree to the terms set forth in this Return Policy, which forms an integral part of our legally binding Terms and Conditions. This policy does not affect any statutory rights provided under applicable consumer protection laws. Elipack reserves the right to modify these terms at any time without prior notice, with any such modifications becoming effective upon continued use of our products and services.

Product Integrity and Quality Assurance

Our products are manufactured, handled, and delivered under rigorous quality control procedures designed to meet the highest safety standards required in the food and beverage industry. Should an error attributable to our production or delivery process be verified within the specified period, the customer will be entitled to a replacement or refund as appropriate.

Limitation of Liability

In the event of a verified product error, Elipack’s liability is strictly limited to the replacement or reimbursement of the affected product. Under no circumstances shall Elipack be liable for any indirect, incidental, or consequential damages resulting from the use or non-use of our products.